Which IT services providers can support their clients with reaching their environmental objectives, and how do they do it? 

The PAC INNOVATION RADAR series on “Sustainability-related IT Consulting & Services in Europe 2024”.

  • Meeting Rising ESG Expectations: ESG regulations such as the Corporate Sustainability Reporting Directive (CSRD) expand reporting obligations and compel businesses to prioritize environmental sustainability.
  • Recognizing the Imperative of Addressing Environmental Concerns: IT services providers strategically integrate sustainability into their portfolios, acknowledging the potential to assist clients in reducing carbon emissions through IT transformation.
  • Key Insights from PAC RADAR Analysis: The analysis reveals a core focus on applying data-related competencies to ESG data, with many IT providers investing in sustainability-related assets (e.g., tools, methods, etc.). Consulting-led providers play an active role in empowering clients’ organizations through training services, workshops, and change management support to advance sustainability initiatives.

Munich, January 17, 2024: As part of the ubiquitous ESG (environmental, social & governance) regulations and strategies, environmental sustainability is one of the most dynamic topics in the IT services market. 

Businesses are under unprecedented pressure to act on environmental issues as expectations from stakeholders such as customers, employees, investors, and regulators continue to rise. European lawmakers are currently revising the sustainability reporting requirements for companies and are planning to significantly extend the transparency obligations. About a year ago, for instance, the Corporate Sustainability Reporting Directive (CSRD) entered into force, replacing the NFRD and significantly expanding the group of companies subject to sustainability reporting requirements in the EU from approximately 12,000 to around 50,000.

Given the diverse range of data sources and possible levers along the value chain of large companies, the complexity to be managed is enormous. As the topic is closely tied to the core competencies of IT services providers, these providers are in a position to offer the right capabilities to support their customers’ net-zero journeys. This makes environmental sustainability one of the most dynamic topics in the IT market. That’s why nearly all leading IT services providers have not only made efforts to address sustainability internally but have also added sustainability to their portfolios as they see great potential for reducing their clients’ carbon emissions through IT transformation.

Against this background, the consulting and analyst firm PAC has had a look at the IT provider landscape in Europe and has assessed the players’ approaches, offerings, strategies, and references in a PAC INNOVATION RADAR series on “Sustainability-related IT Consulting & Services in Europe”. 

PAC has analysed the specific strengths and weaknesses of 22 IT services providers based on over 30 predefined criteria. The results are published in nine PAC RADARs that focus on a wide range of customer requirements, providing a quick overview of the positioning of the most relevant providers. Since a local presence can be a decisive factor in selecting a suitable sustainability partner, PAC also provides separate PAC RADARs for France, Germany, and the UK.

Organisations can reach their sustainability goals through the intelligent use of IT (sustainability through IT); at the same time, their own IT must become more sustainable (sustainability of IT). Both aspects are covered by the analysis. Some key findings this year are:

  • The topic’s entrenchment among IT providers shows a heterogeneous picture – There are dedicated business units and virtual teams. Typically, sustainability projects are not only staffed with sustainability experts but with mixed teams comprising data scientists, cloud experts, consultants, developers, etc. Interdisciplinary teams are important to drive innovative topics such as sustainability-related IT services and to develop the business in this area.
  • Applying data-related competencies to ESG data is a core offering – One of the greatest challenges for companies is to identify, track, and evaluate their own and their suppliers’ carbon footprint. In this context, IT providers are investing heavily in sustainability-related assets (IP, tools, solutions, methods, etc.). In most cases, these are proprietary diagnostic tools to conduct quantitative as-is assessments. Moreover, most vendors have built capabilities around implementing at least one of the major third-party sustainability suites (e.g., Microsoft Cloud for Sustainability, SAP Cloud for Sustainable Enterprises, Salesforce Net Zero Cloud, ServiceNow ESG, IBM Envizi ESG Suite).
  • Sustainability empowerment of their clients’ organisations becomes a must for consulting-led IT providers – Most consulting-led IT providers help their clients with training services to empower employees and support change management within the organisation. Many also offer workshops targeted at the clients’ senior management, designed to train CxOs (e.g., Sustainability Officers, Financial Officers, IT and Technology Officers, Data Officers, etc.) to establish a cross-functional task force and align efforts between the departments.

The IT services providers evaluated as part of the PAC INNOVATION RADAR series include global as well as regional players such as NTT DATA, DXC and T-Systems/Detecon.


Figure: PAC INNOVATION RADAR “Leaders in Sustainability-related IT Consulting & Services in Europe 2024″, 
one of a total of nine graphs from the current PAC RADAR series

Latest News

PAC Analyst Hot Takes 2024 – Cloud market outlook

Check out this week’s episode of PAC Analyst Hot Takes, where our Senior Analyst, Eric Beaudet, delivers a comprehensive cloud market outlook.

Gain valuable insights into the impact of cloud services on market dynamics and growth rates, specifically in France.

Schedule a meeting with Eric Beaudet to dive deeper into this topic.

More news from PAC

Valérie DELAGE joined PAC as a Senior Consultant & Advisory Development

We are pleased to welcome Valérie Delage, who joined us on the 1st of March 2024 as Senior Consultant & Advisory Development in the PAC France team. She will also manage additional responsibilities at the group level (transversality, global account management…).

Graduated as an engineer of Télécom Paris, Valérie has dual experience in Consulting and Corporate. She started her professional journey at PAC and spent most of her strategy and management consulting career with Capgemini Consulting. Then, she integrated CANAL+ Group, where she was successively the customer Relations transverse project manager, broadcast operation director, and digital project director.

At PAC, she will mainly handle strategic consulting missions such as Strategic positioning, Go-to-market, Commercial due diligence… In our Software and IT Services Industry (SITSI®) research program, she will oversee the data and digital experience domains and the manufacturing vertical sector.

Welcome to Valérie!

Facing the mega-trends and the transformation and adaptation challenges of the businesses, PAC is resolutely committed to supporting the digital ecosystem with a holistic and objective vision that enables closer collaboration between business/IT decision-makers, suppliers, and the institutions that influence the future of the digital sector in France and Europe.

To achieve this objective, PAC invests in consulting talents, strategic partnerships, and disruptive technologies like GenAI to serve its clients better and leverage digital to a more strategic level.

Vincent MALKA, Managing Director PAC France

Meet us @ ChangeNOW 202

March 25-27, 2024, Paris, France

PAC will be at #ChangeNOW2024, the largest event of solutions for the #planet, alongside 35,000 other #changemakers, to represent PAC today and tomorrow!

On the agenda:
👉1000 innovative solutions to explore
👉200 conferences and workshops
👉400 speakers to get inspired by

We are looking forward to meeting in particular #Software and #ITServices providers engaged in #Sustainability.

Who will be there:

Valérie Delage

Meet us @ SAP Innovation Summit with DXC

April 16, 2024, Böblingen, Germany

Save the Date for the SAP Innovation Summit with DXC!

In today’s business environment, the need for speed is imperative. Innovation is the new normal. DXC Senior Leadership and experts will be there and are excited to engage in conversation sharing case studies demonstrating how DXC drives innovation for our customers. Whether you are interested in SAP RISE services, next generation application development and management services, DXC offers solutions to assist your enterprise. 

Their interactive agenda includes Customer Success Stories, SAP Showcase Zone with live demos, interactive displays, solutions discussions and “Ask the Expert” sessions with DXC and DXC partners.

Join us on April 16 in Böblingen and you will also hear from Pierre Audoin Consultants (PAC) representatives on why they rated DXC as “Best in Class” in their 2024 report on leading providers of SAP Applications Services in Germany and Europe.

For more information, here is the Agenda and the Registration Form.

Who will be there:

Stephan Kaiser

PAC Analyst Hot Takes 2024 – Addressing AI inbreeding and multi-hop AI

Our PAC Analyst Hot Takes 2024 series is back after a short break. In this episode, our Principal Analyst, Spencer Izard, discusses the topics of AI inbreeding and multi-hop AI. 

Watch the video to learn more about the consequences of Generative AI. 

Schedule a meeting with Spencer Izard to dive deeper into this topic or other related items.

You can find more information about AI on SITSI.

Navigating the IT-Services Horizon: Market Updates, Top Providers, and SAP Insights Webinar

Watch our webinar on the latest updates in the IT Services market with a focus on SAP advancements.

Speakers & Topics

Christophe Chalons | Chief Analyst PAC

  • Current Software & IT market dynamics.
  • Top 10 IT Services providers worldwide.

Joachim Hackmann | Head of BAS Practice

  • PAC’s RADAR Leaders in SAP Services in Europe & Germany 2024.
  • PAC’s take on SAP’s Business Technology Platform (BTP).

Frank Naujoks | Principal Analyst

  • Analysis of SAP’s AI offerings and strategy.

GenAI: garbage in – garbage out?

GenAI is slowly arriving in the business environment, driven by Microsoft’s Copilot and SAP’s Joule, among others. The underlying large language models need training data – ideally from the company using them, of course. And this is where it gets interesting: how good is the quality of the data used? Master data management is probably one of the most unpopular topics within companies, and standardizing and keeping data clean is a mammoth task. Accordingly, companies should critically ask themselves how much data really remains at the end of the day that is accurate and relevant to feed the corresponding GenAI models.

More documents related to GenAI


Photo of Franck Naujoks, our Senior Analyst
Frank Naujoks

Meet us @ Les Universités du CRiP

June 12-13, 2024, Palais des Congrès, Paris

Second edition of the “Universités du CRiP” devoted to The evolution of IT solutions in the era of Generative Artificial Intelligence (GAI).

More information about the event & registration

Who will be there:

Vincent Malka, Managing Director PAC France
Vincent Malka, Managing Director PAC France

Broadcom – to streamline their security portfolio

Broadcom’s Rob Greer, Vice President and General Manager of the Enterprise Security Group, announced in a blog post the merger of Symantec, which was acquired by Nortonlifelock in 2019, and Carbon Black, which was also acquired by VMware in 2019 under the roof of Enterprise Security Group. Symantec’s portfolio focuses on data and network protection, while Carbon Black’s “complementary portfolio” specializes in endpoint detection and response and application control. 

Greer promises in his blog that Broadcom will invest in the technology, support, research, and development of both brands. “The Symantec and Carbon Black product portfolios will continue to operate in their current state for the near future.”

PAC expects that the two portfolios will not be offered in parallel for long and that the investments will go in particular into a joint platform that enables customers to secure their hybrid cloud. The associated streamlining would be typical for Broadcom.


Wolfgang Schwab

Navigating the complex landscape of the Corporate Sustainability Reporting Directive in 2024

The Corporate Sustainability Reporting Directive will impact EU companies in 2024. As they prepare for compliance, it’s not just about ticking boxes – Europe’s ESG ambitions bring additional regulations. The Corporate Sustainability Due Diligence Directive, and the ban on products made with forced labor, add layers to environmental and social sustainability rules.

With the threat of fines for non-compliance, the European Commission is using a carrot-and-stick strategy. New legislation poses risks, but responsible consumption initiatives nudge companies toward sustainable practices.

While some 12,000 EU companies appear to be directly affected, the ripple effect through supply chains is significant. Suppliers complying with EU regulations, while not required, extend the impact. With an average cost of €80,000, small businesses may struggle financially and resource-wise.

IT software and service providers, seize the opportunity! In the ERP software space, portfolio alignment is key. EU requirements demand homework – alignment with SME needs is critical. Automating data collection, analysis and reporting can simplify the compliance process.

Sustainability is data-driven. Navigating the complexity of data is a challenge for multinational companies. Software solutions play a critical role in aggregating and streamlining this process, ensuring a central repository for compliance.

Read more about the topic


Photo of Franck Naujoks, our Senior Analyst
Frank Naujoks

Meet us @ HCLTech Advisor Day 2024

March 27-28, 2024, London, United Kingdom

We hope to meet you at HCLTech Advisor Day, to the exclusive session for the French Advisors Ecosystem about Cloud and Gen-AI. It will take place on March 27th, 2024, at HCLTech Cloud Native & AI Lab in London. We will be dove into the HCLTech offerings on Cloud and unveil their unique propositions on Automation & GenAI.

This event will help you understand HCLTech vision and offerings on cloud services operation and will also allow you to explore the cutting edge work that HCLTech Cloud Architects are doing to enable GenAI/ML features resulting in tremendous benefits to enterprises.

More events where we are present

Who will be there:

Eric Beaudet

Meet us @ All4Customer Paris

March 26-28, 2024, Paris, France

E-marketing Paris and Stratégie Clients merge to form All4Customer Paris.

A new, more meaningful name to represent all the products, solutions and services for targeting, acquiring, getting to know, interacting with and retaining customers, in order to best meet the expectations of exhibitors and visitors and provide a comprehensive offering.

More information about the event

Who will be there:

Vincent Malka