PAC Launches its PAC RADAR series on “Leaders in SAP Services 2026”: Global and Regional Insights Across Europe, France, Germany, and the UK

Paris, Munich, London, 20 January 2026: Market research and strategic consulting firm PAC has released its PAC RADAR series on “Leaders in SAP Services 2026 – Worldwide, Europe, France, Germany, UK”, designed to help SAP clients and prospects identify the right services partner for their business.

PAC has evaluated leading SAP service providers globally as well as key players in Europe and local markets in France, Germany, and the UK. This series of RADAR reports and graphics analyses more than 25 providers ranging from global market leaders to specialised local experts. The assessment covers overall SAP delivery capabilities and providers’ ability to support globally and regionally operating clients in their S/4HANA migrations, modernise back-office processes using SAP Business AI and Joule, and deliver SAP-related managed services.

PAC RADAR “Leaders in SAP Services Worldwide 2026" — PAC RADAR “Leaders in SAP Services Worldwide 2026″

The SAP Services Market Faces a Fundamental Shift

Currently, demand for SAP-related services is still driven by ongoing S/4HANA migrations. According to PAC estimates, by the end of 2026, more than half of all companies will have completed their migration to S/4HANA. Future demand for SAP-related services will increasingly shift to other areas, such as the integration of AI-driven use cases, automation and modernisation of business processes, data management, and the integration of SAP’s LoB solutions, as well as custom extensions and third-party applications.

Against this backdrop, customer organisations must reassess their relationships with SAP partners.

“PAC’s RADAR for SAP-related services reduces the complexity of vendor selection by providing transparency on partners based on a variety of criteria, such as regional and global delivery capabilities, expertise, and AI-driven innovation,” says Joachim Hackmann, Principal Analyst at PAC and Lead Analyst for this PAC RADAR.

Key Trends Emerging from PAC’s Latest Provider Assessment

PAC’s most recent analysis of SAP service providers reveals several striking trends. Providers have considerably expanded their AI-focused service offerings, with a strong emphasis on developing proprietary IP assets.

“Compared to previous RADAR evaluations, we see a clear expansion of portfolios, especially through predefined AI use cases that better exploit the potential of Business AI and Joule,” says Sidney Siegertsz, Senior Analyst at PAC.

Another notable trend is the growth of hybrid cloud hosting capacities, driven by increasing customer adoption of RISE with SAP and increased awareness of data protection. Deployment models frequently target cloud infrastructures provided by major hyperscalers.

“Providers have started to complement their hosting services with sovereign infrastructure options. In particular, providers with a strong local footprint and customer focus offer additional consulting services for sovereign SAP operations,” says Dominique Raviart, Senior Analyst.

Let’s highlight a few examples that illustrate these market dynamics: T-Systems has reinforced its strong position as a preferred SAP partner in Europe, especially in the hosting business, with innovation around sovereign infrastructure. NTT DATA is one of the top SAP partners globally, distinguished by a rich set of proprietary IT assets and AI use cases. Atos has long been recognised as a trusted SAP services provider, gaining consistent recognition from competitors and strong ratings in PAC’s RADAR assessments. BTC is a highly specialised provider with a strong industry focus, serving midsize enterprises and consistently earning excellent customer ratings. DXC has established itself as a leader in the SAP ecosystem especially within the last 3 years, earning recognition in several categories of PAC’s RADAR series on SAP-related services for 2026. INETUM stands out for its excellent performance as a recommended SAP partner for customers, with a well-established and reliable global service organization, particularly strong in Western Europe.

The new PAC RADAR series

The PAC RADAR is an effective tool for the holistic evaluation and visual positioning of software vendors and IT service providers on local markets. With the help of predefined criteria, PAC evaluates and compares providers’ strategies, development, and market position, in addition to their performance and competencies within specific market segments. Each PAC RADAR focuses on a specific IT market segment, such as SAP Consulting & Systems Integration, SAP Application Management, SAP Hosting, and SAP S/4HANA-related Services.

The PAC RADAR is supplemented by a dynamic tool that allows user companies to weight all evaluated criteria in line with their specific preferences. For instance, the long list of providers this tool compiles for a midsize company seeking a services partner for an SAP S/4HANA migration may differ significantly from the list generated for a global corporation looking for a provider to migrate and operate a complex SAP environment.

For more information about the PAC RADAR series go to “Leaders in SAP Services 2026 – Worldwide, Europe, France, Germany, UK”

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PwC EMEA Analyst Summit 2026

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January 16, 2026

Meet us @ Intelligent Automation Congress 2026

March 3-4, 2026, Milan, Italy

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January 16, 2026

Meet us @ Mobile Word Congress 2026

March 2-5, 2026, Barcelona, Spain

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Keynotes and thought leadership sessions on AI, intelligent infrastructure, and ConnectAI.
Summits and discussions on AI 4 Enterprise, AI Nexus, and Tech4All themes.
Focused sessions on connected industries, 5G evolution, network APIs, and digital transformation.
Networking and partner programmes featuring leading global tech and telco organisations.

This event will give you insights into the latest trends in mobile, AI, IoT, and digital ecosystems – and is a key gathering for industry leaders, innovators, and decision-makers.

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January 15, 2026

Meet us @ One B2B Sourcing Advisor and Analyst Event by Telekom

April 27-28, 2026, Bonn, Germany

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T Cloud and Sovereignty
AI’s role in driving efficiency and innovation
Security everywhere – converging connectivity and cyber resilience
Public Sector solutions including T Mission/T Priority

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January 15, 2026

Meet us @ CC-Summit 2026 by E3-Magazin

June 10-11, 2026, Salzburg, Austria

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Agenda highlights include:

Keynote by our Principal Analyst & Head of BAS Practice Joachim Hackmann
Sessions on SAP Customer COE & governance
Talks on custom code migration and SAP Cloud ALM
Breakouts covering automation with AI and SAP architecture
Networking and evening events with peers and industry leaders

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January 15, 2026

Meet us @ ESET World 2026

May 18-20, 2026, Berlin, Germany

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Keynotes on global cybersecurity trends, AI in security, and threat intelligence
Breakout sessions covering technology, business, and strategic security topics
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Meet us @ secIT by heise 2026

March 18-19., 2026, Hannover, Germany

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January 15, 2026

Top 10 Predictions for 2026 — What Will Shape Europe’s IT Market

PAC has published its Top 10 Predictions for 2026, offering a clear perspective on the trends set to redefine Europe’s IT and digital landscape. The analysis highlights the steady maturation of AI, the rise of AI-driven cloud infrastructures, and a growing shift toward digital sovereignty as European organisations re-evaluate their cloud strategies.

The predictions also explore how evolving platform dynamics, new competitive pressures, and changing customer expectations will influence the role of IT service providers in the coming year. Together, these insights provide guidance for vendors, partners, and decision-makers looking to position themselves effectively in an increasingly complex market environment.

Access the detailed insights here.

December 11, 2025

PAC launches PAC INNOVATION RADAR “IT/OT Cybersecurity Services in France 2025” to compare 13 MSSPs active in the French B2B market

Paris, December 9th, 2025 – PAC presents its latest PAC INNOVATION RADAR “IT/OT Cybersecurity Services in France 2025”. This comprehensive analysis evaluates and compares 13 active Managed Security Service Providers (MSSPs) operating in the French market, providing organisations with a trusted resource for selecting their cybersecurity partners.

A Dynamic and Growing Market

The French cybersecurity services market is experiencing sustained growth, with an expected compound annual growth rate (CAGR) of approximately 9% from 2025 to 2029 (source: PAC 2025). As organisations are facing mounting pressure from regulatory requirements, digital transformation initiatives, and the convergence of IT and OT environments, the demand for comprehensive cybersecurity services continues to accelerate.

Addressing IT and OT Security Challenges

The convergence of Information Technology (IT) and Operational Technology (OT) environments presents unique security challenges. Industrial systems, once isolated from corporate networks, are now increasingly connected to enable data-driven decision-making and operational efficiency.

“The distinction between IT and OT security is becoming increasingly blurred as industrial environments embrace digitalisation. Organisations need partners who understand both worlds and can deliver integrated cybersecurity strategies,” says Eric Domage, Senior Analyst for Cybersecurity at PAC.

Scope of the Analysis

PAC invited 42 players to participate in this comprehensive evaluation. Following rigorous assessment criteria, 13 offerings have been analysed and compared in detail. All evaluated providers offer consulting and managed services capabilities that cover both IT and OT security needs, and all operate in France with established local presences.

The evaluation covers security assessments, vulnerability management, Security Operations Centre (SOC) services, incident response, threat intelligence, compliance support, and specialised OT security services.

Classification and Recognition

PAC noticed a strong intellectual property development among service providers, advanced detection and mitigation capabilities addressing increasingly sophisticated cyber threats. In many cases, consideration for local or sovereign/controlled solutions is actively promoted, balancing the customer’s choice between international cybersecurity vendors and local cybersecurity vendors.

PAC classifies evaluated providers into three performance categories: Best in Class (exceptional capabilities and market leadership), Excellent (excellent performance across evaluation criteria), and Strong (solid offerings and competitive positioning).

PAC awards the ‘Best in Class’ label to top performers. Additionally, selected providers may receive ‘Remarkable Vendor’ labels recognising specific strengths or notable achievements in particular service areas.

Supporting Partner Selection

This RADAR document is designed to help organisations pre-select their partners for comprehensive cybersecurity services. By providing objective analysis and transparent evaluation criteria, PAC enables ICT decision-makers to identify providers that best match their specific requirements and strategic priorities.

The RADAR (graph & associated data table) provides detailed profiles of each evaluated provider, including their service portfolio, delivery capabilities, and competitive positioning. By weighting the evaluation criteria based on their specific priorities, decision-makers can easily identify the providers that best meet their needs.

For more information on the PAC INNOVATION RADAR ” IT OT Cybersecurity Services in France 2025″, visit: pac-radar.com

About PAC

Pierre Audoin Consultants (PAC) is a content-based company with a consulting DNA. Since 1976, PAC has delivered focused and objective responses to the growth challenges of software & IT service vendors worldwide. We are the preferred partner for European software and IT service companies to define their strategy, strengthen market share, optimize GTM, and help position their thought leadership.

PAC is proudly an analyst-led consultancy spread over multiple locations across Europe. We cover market research for over 30 countries worldwide, delivered through our portfolio pillars Guidance, Insights, and Visibility, and our renowned research platform SITSI®. For more information, please visit sitsi.pacanalyst.com.

December 9, 2025

Top IT Service Providers Powering Digital Transformation in DACH Insurance – PAC INNOVATION RADAR 2025

Munich, December 4, 2025 – The PAC INNOVATION RADAR series on “Digital Transformation Services for Insurance Companies in DACH 2025” analyses the key digital trends shaping the insurance industry in the DACH region and identifies the IT service providers best positioned to support the next phase of industry transformation.

Insurers in Germany, Austria, and Switzerland currently face a difficult balancing act: they must keep their existing IT systems stable and secure, while at the same time modernizing fast enough to meet new market demands. This tension between reliability and innovation is shaping many technology decisions across the industry. To remain relevant and resilient, insurers must move beyond incremental improvements and embrace a holistic, technology-led reinvention of their core business.

Our analysis revealed the key digital trends that are shaping many insurers’ agendas in 2025 and 2026.

Enhancing Customer Centricity through the Expansion of Digital Channels into Central Engagement Platforms. Customer centricity remains a key strategic priority for insurers in the DACH region, driving investments in digital engagement, intelligent services, and AI-enabled advisory tools. Insurers are transforming traditional online and mobile portals into centralized engagement platforms that connect customers, agents, and partners across all channels. The objective is to create a consistent, personalized, and data-driven dialog throughout the entire customer journey.

Elevating Digital Products and Services through Value-Added Services and Ecosystems. Insurance platforms are increasingly evolving into integrated ecosystems that combine core products with lifestyle, mobility, health, and financial services. By connecting customers to partner networks and preventive offerings, insurers strengthen engagement and position themselves as long-term life companions rather than purely transactional providers.

Improving Operational Excellence through AI in Claims Handling. AI is playing an expanding role in claims handling and fraud mitigation. Copilots assist claims adjusters in evaluating cases, verifying documents, and identifying fraudulent activity, including manipulated or AI-generated content. This trend is expected to continue and intensify through 2026.

Improving Operational Resilience through IT Infrastructure Modernization. This remains a strategic priority. Mainframes continue to play an important role and are expected to remain part of insurers’ IT landscapes over the next decade. Cloud migration will remain high on the agenda; however, geopolitical volatility requires insurers to carefully reassess and adapt their strategies.

IT service providers play a crucial role in enabling insurers’ digital transformation.

The PAC INNOVATION RADAR evaluates providers across the entire insurance ecosystem, capturing their ability to deliver innovation, operational excellence, and data-driven solutions.

In the course of our vendor analysis, we identified several providers best positioned to help them on their digital transformation journeys. Providers recognized in 2025 share these characteristics:

Insurance-focused expertise with mature intellectual property relevant to the DACH market.
Deep understanding of local and multinational insurers, supported by strong partnerships and operational capabilities.
Proven track record in innovative, high-quality projects across Life & Pensions, Property & Casualty, Health, and Reinsurance.
Comprehensive capabilities covering all major insurance segments.

In addition to the overall RADAR, providers are positioned in four segment-specific RADARs: Life & Pensions, Property & Casualty, Health, and Reinsurance. In addition, two key thematic RADARs highlight:

Customer Engagement – Highlights IT service providers enabling digital transformation in customer-facing processes, including marketing, sales, service, and product development, where digital solutions are reshaping interactions between insurers, customers, and distributors.
Risk & Claims Processes – Showcases IT service providers driving innovation in core insurance operations, covering underwriting, policy administration, claims management, and fraud detection, where efficiency, automation, and data-driven insights are becoming the new standard.

By connecting trends, vendors, and segment-specific insights, the PAC INNOVATION RADAR empowers insurers to make informed, data-driven decisions about their digital transformation strategies. By weighting the more than 20 evaluated criteria based on their specific priorities and requirements, ICT decision-makers can easily identify the providers that best meet their needs.

For more information and to explore the PAC INNOVATION RADAR 2025, visit: www.pac-radar.com.

About PAC

Pierre Audoin Consultants (PAC) was born out of a vision – entrepreneur Pierre Audoin’s vision of a market research and consulting firm that would help businesses navigate the ever-changing technology landscape. Since its inception in 1976 in Paris, PAC has grown to become a trusted source of market intelligence and strategic guidance in the IT sector.

What sets PAC apart is our commitment to accuracy and up-to-date information. With a bottom-up methodology that involves thousands of interviews and surveys annually, we deliver unparalleled insights and recommendations. Our dedication to innovation and constant updating of the PAC reference model has kept us at the forefront of the industry, serving the largest and most prestigious technology companies worldwide.

As PAC continues to shape the future of software and IT services vendors through its outstanding services, it remains true to its tradition of excellence in market research and consulting.

Leadership Sessions – Your Bridge Between Research and Consulting

PAC’s Leadership Sessions represent a new advisory format positioned between traditional research and fully customized consulting. They offer transparent pricing, flexibility, and fast access to focused, opinion-driven expertise. Covering more than 40 topics across technologies, industries, and business priorities, the portfolio continues to expand

Addressing Key Client Challenges

Business and technology leaders increasingly struggle to access timely, relevant, and affordable research. Many face overwhelming industry noise, making it difficult to identify which issues require attention. At the same time, limited budgets and the demand for fast answers have increased the need for concise, actionable insights. Leaders seek clarity, predictable pricing, and guidance that translates complex topics into concrete business implications.

Typical pain points include:

Difficulty identifying priorities within an overload of industry information.
Tight budgets requiring high-value insights without long-term commitments.
The need for fast, reliable answers instead of lengthy research cycles.
A desire for transparent pricing and clear deliverables.
Expectations for actionable, personalized recommendations.

How Leadership Sessions Deliver Value

Leadership Sessions provide structured, expert-led access to targeted research without the cost or complexity of custom consulting. Each session focuses on a clearly scoped topic to ensure relevance and clear business implications. PAC analysts contribute deep market knowledge, informed perspectives, and practical experience. While customization is intentionally limited, all sessions include tailored recommendations specific to the client’s situation.

They follow a predefined structure that ensures efficient preparation, consistent quality, and predictable outcomes. Delivery options include:

A 1.5-hour webinar
A one-hour on-site presentation
A two-hour workshop

Although broader PAC data services are not included, existing subscribers may benefit from discounted access.

Clear and Transparent Customer Benefits

Leadership Sessions give clients rapid access to PAC expertise in a simple and cost-efficient process. Customers can gain clarity from predefined agendas, and speak directly with PAC analysts. Fully transparent pricing enables confident budgeting and removes unnecessary complexity.

Find more details on available topics, delivery options, and booking here.

December 4, 2025

Webinar – Top 10 Predictions for 2026 – What’s driving Europe’s IT Market

Will 2026 be the year the AI bubble finally bursts, moving us from AI hype to AI scepticism? Will European businesses shift away from US hyperscalers toward sovereign cloud alternatives? Can IT service providers reignite growth, or will they continue to lag behind platform and cloud giants?

Join us, December 9, 1:00 pm, to gain strategic insight into where the market is headed, and what it means for your organization’s direction in 2026.

We will explore market growth trajectories, the evolving roles of GenAI and Agentic AI in the customer lifecycle, the rise of AI-driven cloud infrastructure, the growing momentum behind digital sovereignty and open source, the implications of digital product passports, the future of network infrastructure, S/4HANA migration dynamics, and the transformation of data security and compliance.

→ Register now to secure your spot!

December 3, 2025