On January 22th, Genesys, the customer experience (CX) and contact center software company, announced the acquisition of Radarr Technologies, an AI-based social and digital listening company from Singapore. To manage their social media presence, many organizations today rely on solutions that are often disconnected from other customer engagement. By integrating the capabilities of Radarr Technologies into the Genesys Cloud platform, Genesys strives to help these organizations to engage with customers on social channels. Finally, according to Genesys, the Multilingual Sentiment Models within the Radarr Technologies solution will further strengthen the natural language processing (NLP) of the Genesys Cloud platform. The acquisition is expected to be closed in Q1 of FY 2025, which goes from Feb. 2024 to Apr. 2024.