Meet us @ ESET World 2026

May 18-20, 2026, Berlin, Germany

We hope to meet you at ESET World 2026 in Berlin, taking place from May 18th to 21th, 2026. The conference brings together cybersecurity leaders, experts, and partners to discuss current challenges, emerging threats, and future security strategies.

Agenda highlights include:

Keynotes on global cybersecurity trends, AI in security, and threat intelligence
Breakout sessions covering technology, business, and strategic security topics
Networking events, including conference dinners and social activities

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Meet us @ CC-Summit 2026 by E3-Magazin

June 10-11, 2026, Salzburg, Austria

We hope to meet you at the CC-Summit 2026 by E3-Magazin, taking place from June 10th to 11th, 2026 in Salzburg, Austria. The summit brings together SAP and enterprise IT experts to share insights on core infrastructure topics including SAP S/4Hana, SAP BTP, automation, AI, licenses, data transformation, and cloud orchestration.

Agenda highlights include:

Keynote by our Principal Analyst & Head of BAS Practice Joachim Hackmann
Sessions on SAP Customer COE & governance
Talks on custom code migration and SAP Cloud ALM
Breakouts covering automation with AI and SAP architecture
Networking and evening events with peers and industry leaders

This event provides practical and strategic perspectives on managing and transforming SAP landscapes, with a focus on automation, security, and operational excellence.

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January 15, 2026

Meet us @ secIT by heise 2026

March 18-19., 2026, Hannover, Germany

We hope to meet you at secIT by heise, one of Germany’s leading IT security events. It will take place on from March 18th to 19th at the Hannover Congress Centrum (HCC). The event will feature sessions on incident response, pentesting, identity management, cloud security, and AI-driven security solutions.

This will give you the opportunity to learn about current IT security trends and challenges, and to explore practical insights from workshops, deep dive sessions, and expert presentations – offering valuable takeaways for your daily work.

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January 15, 2026

Top 10 Predictions for 2026 — What Will Shape Europe’s IT Market

PAC has published its Top 10 Predictions for 2026, offering a clear perspective on the trends set to redefine Europe’s IT and digital landscape. The analysis highlights the steady maturation of AI, the rise of AI-driven cloud infrastructures, and a growing shift toward digital sovereignty as European organisations re-evaluate their cloud strategies.

The predictions also explore how evolving platform dynamics, new competitive pressures, and changing customer expectations will influence the role of IT service providers in the coming year. Together, these insights provide guidance for vendors, partners, and decision-makers looking to position themselves effectively in an increasingly complex market environment.

Access the detailed insights here.

December 11, 2025

PAC launches PAC INNOVATION RADAR “IT/OT Cybersecurity Services in France 2025” to compare 13 MSSPs active in the French B2B market

Paris, December 9th, 2025 – PAC presents its latest PAC INNOVATION RADAR “IT/OT Cybersecurity Services in France 2025”. This comprehensive analysis evaluates and compares 13 active Managed Security Service Providers (MSSPs) operating in the French market, providing organisations with a trusted resource for selecting their cybersecurity partners.

A Dynamic and Growing Market

The French cybersecurity services market is experiencing sustained growth, with an expected compound annual growth rate (CAGR) of approximately 9% from 2025 to 2029 (source: PAC 2025). As organisations are facing mounting pressure from regulatory requirements, digital transformation initiatives, and the convergence of IT and OT environments, the demand for comprehensive cybersecurity services continues to accelerate.

Addressing IT and OT Security Challenges

The convergence of Information Technology (IT) and Operational Technology (OT) environments presents unique security challenges. Industrial systems, once isolated from corporate networks, are now increasingly connected to enable data-driven decision-making and operational efficiency.

“The distinction between IT and OT security is becoming increasingly blurred as industrial environments embrace digitalisation. Organisations need partners who understand both worlds and can deliver integrated cybersecurity strategies,” says Eric Domage, Senior Analyst for Cybersecurity at PAC.

Scope of the Analysis

PAC invited 42 players to participate in this comprehensive evaluation. Following rigorous assessment criteria, 13 offerings have been analysed and compared in detail. All evaluated providers offer consulting and managed services capabilities that cover both IT and OT security needs, and all operate in France with established local presences.

The evaluation covers security assessments, vulnerability management, Security Operations Centre (SOC) services, incident response, threat intelligence, compliance support, and specialised OT security services.

Classification and Recognition

PAC noticed a strong intellectual property development among service providers, advanced detection and mitigation capabilities addressing increasingly sophisticated cyber threats. In many cases, consideration for local or sovereign/controlled solutions is actively promoted, balancing the customer’s choice between international cybersecurity vendors and local cybersecurity vendors.

PAC classifies evaluated providers into three performance categories: Best in Class (exceptional capabilities and market leadership), Excellent (excellent performance across evaluation criteria), and Strong (solid offerings and competitive positioning).

PAC awards the ‘Best in Class’ label to top performers. Additionally, selected providers may receive ‘Remarkable Vendor’ labels recognising specific strengths or notable achievements in particular service areas.

Supporting Partner Selection

This RADAR document is designed to help organisations pre-select their partners for comprehensive cybersecurity services. By providing objective analysis and transparent evaluation criteria, PAC enables ICT decision-makers to identify providers that best match their specific requirements and strategic priorities.

The RADAR (graph & associated data table) provides detailed profiles of each evaluated provider, including their service portfolio, delivery capabilities, and competitive positioning. By weighting the evaluation criteria based on their specific priorities, decision-makers can easily identify the providers that best meet their needs.

For more information on the PAC INNOVATION RADAR ” IT OT Cybersecurity Services in France 2025″, visit: pac-radar.com

About PAC

PAC is proudly an analyst-led consultancy spread over multiple locations across Europe. We cover market research for over 30 countries worldwide, delivered through our portfolio pillars Guidance, Insights, and Visibility, and our renowned research platform SITSI®. For more information, please visit sitsi.pacanalyst.com.

December 9, 2025

Top IT Service Providers Powering Digital Transformation in DACH Insurance – PAC INNOVATION RADAR 2025

Munich, December 4, 2025 – The PAC INNOVATION RADAR series on “Digital Transformation Services for Insurance Companies in DACH 2025” analyses the key digital trends shaping the insurance industry in the DACH region and identifies the IT service providers best positioned to support the next phase of industry transformation.

Insurers in Germany, Austria, and Switzerland currently face a difficult balancing act: they must keep their existing IT systems stable and secure, while at the same time modernizing fast enough to meet new market demands. This tension between reliability and innovation is shaping many technology decisions across the industry. To remain relevant and resilient, insurers must move beyond incremental improvements and embrace a holistic, technology-led reinvention of their core business.

Our analysis revealed the key digital trends that are shaping many insurers’ agendas in 2025 and 2026.

Enhancing Customer Centricity through the Expansion of Digital Channels into Central Engagement Platforms. Customer centricity remains a key strategic priority for insurers in the DACH region, driving investments in digital engagement, intelligent services, and AI-enabled advisory tools. Insurers are transforming traditional online and mobile portals into centralized engagement platforms that connect customers, agents, and partners across all channels. The objective is to create a consistent, personalized, and data-driven dialog throughout the entire customer journey.

Elevating Digital Products and Services through Value-Added Services and Ecosystems. Insurance platforms are increasingly evolving into integrated ecosystems that combine core products with lifestyle, mobility, health, and financial services. By connecting customers to partner networks and preventive offerings, insurers strengthen engagement and position themselves as long-term life companions rather than purely transactional providers.

Improving Operational Excellence through AI in Claims Handling. AI is playing an expanding role in claims handling and fraud mitigation. Copilots assist claims adjusters in evaluating cases, verifying documents, and identifying fraudulent activity, including manipulated or AI-generated content. This trend is expected to continue and intensify through 2026.

Improving Operational Resilience through IT Infrastructure Modernization. This remains a strategic priority. Mainframes continue to play an important role and are expected to remain part of insurers’ IT landscapes over the next decade. Cloud migration will remain high on the agenda; however, geopolitical volatility requires insurers to carefully reassess and adapt their strategies.

IT service providers play a crucial role in enabling insurers’ digital transformation.

The PAC INNOVATION RADAR evaluates providers across the entire insurance ecosystem, capturing their ability to deliver innovation, operational excellence, and data-driven solutions.

In the course of our vendor analysis, we identified several providers best positioned to help them on their digital transformation journeys. Providers recognized in 2025 share these characteristics:

Insurance-focused expertise with mature intellectual property relevant to the DACH market.
Deep understanding of local and multinational insurers, supported by strong partnerships and operational capabilities.
Proven track record in innovative, high-quality projects across Life & Pensions, Property & Casualty, Health, and Reinsurance.
Comprehensive capabilities covering all major insurance segments.

In addition to the overall RADAR, providers are positioned in four segment-specific RADARs: Life & Pensions, Property & Casualty, Health, and Reinsurance. In addition, two key thematic RADARs highlight:

Customer Engagement – Highlights IT service providers enabling digital transformation in customer-facing processes, including marketing, sales, service, and product development, where digital solutions are reshaping interactions between insurers, customers, and distributors.
Risk & Claims Processes – Showcases IT service providers driving innovation in core insurance operations, covering underwriting, policy administration, claims management, and fraud detection, where efficiency, automation, and data-driven insights are becoming the new standard.

By connecting trends, vendors, and segment-specific insights, the PAC INNOVATION RADAR empowers insurers to make informed, data-driven decisions about their digital transformation strategies. By weighting the more than 20 evaluated criteria based on their specific priorities and requirements, ICT decision-makers can easily identify the providers that best meet their needs.

For more information and to explore the PAC INNOVATION RADAR 2025, visit: www.pac-radar.com.

About PAC

Pierre Audoin Consultants (PAC) was born out of a vision – entrepreneur Pierre Audoin’s vision of a market research and consulting firm that would help businesses navigate the ever-changing technology landscape. Since its inception in 1976 in Paris, PAC has grown to become a trusted source of market intelligence and strategic guidance in the IT sector.

What sets PAC apart is our commitment to accuracy and up-to-date information. With a bottom-up methodology that involves thousands of interviews and surveys annually, we deliver unparalleled insights and recommendations. Our dedication to innovation and constant updating of the PAC reference model has kept us at the forefront of the industry, serving the largest and most prestigious technology companies worldwide.

As PAC continues to shape the future of software and IT services vendors through its outstanding services, it remains true to its tradition of excellence in market research and consulting.

Leadership Sessions – Your Bridge Between Research and Consulting

PAC’s Leadership Sessions represent a new advisory format positioned between traditional research and fully customized consulting. They offer transparent pricing, flexibility, and fast access to focused, opinion-driven expertise. Covering more than 40 topics across technologies, industries, and business priorities, the portfolio continues to expand

Addressing Key Client Challenges

Business and technology leaders increasingly struggle to access timely, relevant, and affordable research. Many face overwhelming industry noise, making it difficult to identify which issues require attention. At the same time, limited budgets and the demand for fast answers have increased the need for concise, actionable insights. Leaders seek clarity, predictable pricing, and guidance that translates complex topics into concrete business implications.

Typical pain points include:

Difficulty identifying priorities within an overload of industry information.
Tight budgets requiring high-value insights without long-term commitments.
The need for fast, reliable answers instead of lengthy research cycles.
A desire for transparent pricing and clear deliverables.
Expectations for actionable, personalized recommendations.

How Leadership Sessions Deliver Value

Leadership Sessions provide structured, expert-led access to targeted research without the cost or complexity of custom consulting. Each session focuses on a clearly scoped topic to ensure relevance and clear business implications. PAC analysts contribute deep market knowledge, informed perspectives, and practical experience. While customization is intentionally limited, all sessions include tailored recommendations specific to the client’s situation.

They follow a predefined structure that ensures efficient preparation, consistent quality, and predictable outcomes. Delivery options include:

A 1.5-hour webinar
A one-hour on-site presentation
A two-hour workshop

Although broader PAC data services are not included, existing subscribers may benefit from discounted access.

Clear and Transparent Customer Benefits

Leadership Sessions give clients rapid access to PAC expertise in a simple and cost-efficient process. Customers can gain clarity from predefined agendas, and speak directly with PAC analysts. Fully transparent pricing enables confident budgeting and removes unnecessary complexity.

Find more details on available topics, delivery options, and booking here.

December 4, 2025

Webinar – Top 10 Predictions for 2026 – What’s driving Europe’s IT Market

Will 2026 be the year the AI bubble finally bursts, moving us from AI hype to AI scepticism? Will European businesses shift away from US hyperscalers toward sovereign cloud alternatives? Can IT service providers reignite growth, or will they continue to lag behind platform and cloud giants?

Join us, December 9, 1:00 pm, to gain strategic insight into where the market is headed, and what it means for your organization’s direction in 2026.

We will explore market growth trajectories, the evolving roles of GenAI and Agentic AI in the customer lifecycle, the rise of AI-driven cloud infrastructure, the growing momentum behind digital sovereignty and open source, the implications of digital product passports, the future of network infrastructure, S/4HANA migration dynamics, and the transformation of data security and compliance.

→ Register now to secure your spot!

December 3, 2025

Webinar – IT Modernization in the Banking Sector: Challenges & Opportunities

How are banks navigating the road to digital transformation? We’ve partnered with Kyndryl to survey 200+ IT decision-makers and uncover the key challenges, priorities, and technologies shaping the future of banking IT.

Join us on November 27 at 11:00 a.m. CET for an exclusive webinar hosted by Eric Beaudet, Senior Analyst at PAC, and discover:

PAC’s market insights & forecasts
Exclusive results from our study
A live Q&A with Kyndryl experts

→ Register now to secure your spot!

November 6, 2025

PAC Horizons 2025 – Agendas Are Live! Secure Your Spot Now

The wait is over – all agendas for PAC Horizons 2025 are now finalized! Whether you’re joining us in London, Paris, Munich, or Frankfurt, you can now explore the full program and plan your day.

What Awaits You at PAC Horizons 2025?

Key Themes Across All Locations:

Agentic AI and its transformative impact on business
SAP Beyond 2030 – the next era of enterprise platforms
Security 2030 and Digital Sovereignty in Europe
Industry 2030, Telco & IoT, and BPO & AI integration
Interactive Workshops & 1:1 Sessions with PAC and IDATE experts
Unmatched Networking with peers and thought leaders

Check Out The Agendas:

London

Paris

Munich & Frankfurt

Seats are limited – don’t miss your chance to be part of the conversation shaping Europe’s digital future!

If you haven’t registered yet – secure your place today:

We look forward to welcoming you at PAC Horizons 2025!

September 10, 2025

PAC Horizons 2025 – Save the Date

In October 2025, PAC is bringing together business and technology leaders across Europe for a unique series of events designed to navigate disruption and seize opportunities in the AI-driven era.

PAC Horizons 2025 will examine where end-user organizations should invest to remain innovative and drive growth and how providers must position themselves to deliver the best support. Each stop on the Horizons journey offers exclusive insights, inspiring keynotes, and unrivalled networking opportunities.

What Awaits you at PAC Horizons 2025

Visionary Keynotes & Panels
Hear from industry pioneers, regulators, and corporate leaders shaping the future of business and technology in the local markets and in Europe.
Exclusive Analyst Insights
Gain fresh perspectives from PAC’s senior analysts on market dynamics, competitive intelligence, and IT services forecasts in Europe and beyond.
Real-World Executive Perspectives
Engage with executives sharing how they adapt to AI-driven disruption, reimagine ecosystems, and harness innovation.
Workshops & 1-to-1 Sessions
Take part in hands-on workshops and book private meetings with PAC and IDATE consultants to dive deeper into the topics that matter most to you.
Unrivalled Networking
From executive lunches to curated networking breaks, PAC Horizons fosters meaningful connections with peers and partners.
Hot Topics Across Industries:
- The rise of Agentic AI
- Digital sovereignty in Europe
- SAP beyond 2030
- The impact of Generative AI on customer engagement
- Security, Industry 2030, and the future of Telco & IoT
- Strategic investment trends in mid-market
- and more…

Dates & Locations

Click the city name to visit the corresponding Eventbrite page with the full agenda and ticket application details:

📍 London – October 1, 2025
📍 Paris – October 2, 2025
📍 Munich – October 14, 2025
📍 Frankfurt – October 23, 2025

Why Attend?

Stay ahead with exclusive insights into the dynamics shaping the IT market
Discuss strategies with peers, thought leaders, and PAC analysts
Take away practical inspiration for your strategic decisions in the AI era
Be part of a premium networking experience across Europe

Spaces are limited – apply for your ticket today!

Get Inspired. Stay Ahead. Lead Through Disruption. – PAC Horizons 2025

August 29, 2025

PAC launches annual INNOVATION RADAR: Digital Platforms & Service Providers for Specific Industrial Use Cases in Europe 2025

Munich, July 30th, 2025 – Market research and strategic consulting firm PAC presents its eighth-part PAC INNOVATION RADAR “Digital platforms & service providers for specific industrial use cases”. It is the most comprehensive analysis of the vendor landscape for digital platforms and services in the industrial context. In eight RADAR segments, PAC reviews around 130 providers and evaluates 94 offerings in the European market. Across all segments, only 13 players achieved a “Best in Class” rating – Accenture, Databricks, Microsoft, Phoenix Contact, Siemens and TeamViewer, to name but a few.

PAC annually evaluates the vendor landscape of digital platforms and, for the first time this year, also of digital service providers around the industrial world in the European market. The focus of the RADAR analyses lies on specific industrial use cases and emerging topics. The launch of the INNOVATION RADAR 2025 around digital platforms & services providers for specific industrial use cases in Europe adds five new topics to the evaluation – two new platform topics and three new topics in services.

Evaluation of digital platforms related to industrial edge management, connected workers, industrial data lakehouses, integrated digital threads and AI-advanced industrial robotics.

Industrial edge management – These platforms build an integration layer for IT and OT, and build a bridge for edge and cloud computing capabilities. These platforms use concepts from the IT world, such as container and virtualization technology, which helps to optimize infrastructure and application management at the industrial edge (OT world) and become ready for growing workloads around industrial AI, machine vision and virtual PLCs. Machine builders and factory managers use these platforms to manage and secure industrial controllers and IT equipment (PLCs, IPC, HMIs and servers) across their installed base of machines and factories.

“Edge management is key for secure, connected devices at the industrial edge. As compliance with the upcoming Cyber Resiliency Act is mandatory, now is the time to act,” says Arnold Vogt, Head of Digital & IoT, PAC.

Connected worker – These platforms support use cases around digital work instructions, visual guidance and verification, but also digital support content and remote expert services for mobile, industrial workers. As the platform market related to these use cases continues to evolve, we are continuously adapting our research scope. In 2025, we have evaluated vendors that provide a combined offering of visual (AR/AI-based) work instructions and remote expert support for mobile industrial workers.

AI-advanced industrial robotics (new topic) – These platforms combine hardware-independent AI and low-code/no-code capabilities around computer vision, synthetic image generation and machine learning. Use cases include pick and place, assembly, and material processing. The main reason why PAC is merging the market segments of robotics foundation models with computer vision and robot control systems is that we expect rapid overlap in the vendor landscape.

Integrated digital thread (new topic) – ensures the flow of product-related data throughout different business applications, from product design and development to manufacturing, maintenance, and service. It enables organizations to break down product-related data silos, streamline workflows, and achieve interoperability across departments, functions, and systems. While cloud-based PLM builds the centerpiece of an integrated digital thread, low-code application development and integration capabilities with business applications are relevant extensions.

Industrial data lakehouse – is an emerging concept which helps manufacturing companies to overcome their data silos in IT and OT and prepare for the age of AI. It creates an open, scalable, and flexible platform for data management and analytics, by separating compute (analytics engine) and data storage via standards (open table formats – OTF). This architecture enables companies to create a digitally integrated manufacturing company without data silos, with open data access, transparency across the company, flexible analytics capabilities, agile workflow development, and increasing automation.

Evaluation of digital service providers around the industrial data lakehouse concept, industrial metaverse and PLM

PAC analyzes the capabilities of digital service providers with respect to different platform-centric topics:

Industrial data lakehouse (new topic) – not a simple concept to implement (for details, see above). PAC recommends working with IT service providers who have proven expertise in the relevant platforms in this space. To create market transparency on this topic, PAC evaluates the technical expertise of IT service providers in relation to three relevant platforms Databricks, Snowflake, and Microsoft Fabric.

Industrial metaverse (new topic) – stands for the vision of realistic simulations of large and complex industrial systems, processes, and environments. Typically, use cases include virtual factory/warehouse planning and monitoring, realistic virtual worker training, impressive customer experiences for custom products, product design and engineering, development and testing of industrial vision systems, autonomous robots, and vehicles. Since PAC considers NVIDIA Omniverse to be the market-leading platform for implementing these use cases, PAC evaluates the expertise of digital service providers in relation to this development platform.

Multi-PLM platform expertise (new topic) – a critical capability for digital service providers to manufacturing companies with heterogeneous PLM implementations (typically based on M&A and/or diverse product portfolio). This ensures platform vendor-independent consulting, support, and consolidation roadmaps. PAC evaluates digital service providers and their capabilities in relation to the four leading PLM platforms from Siemens, Dassault Systèmes, PTC, and Aras.

PAC INNOVATION RADAR “Service Providers for Industrial Data Lakehouses” – one of eight RADAR segments

More information on the PAC INNOVATION RADAR “Digital Platforms & Service Providers for Specific Industrial Use Cases in Europe 2025”: www.pac-radar.com

About PAC

Pierre Audoin Consultants (PAC) is a content-based company with a consulting DNA. Since 1976, PAC has delivered focused and objective responses to the growth challenges of software & IT service vendors worldwide. We are the preferred partner for European software and IT service companies to define their strategy, strengthen market share, optimize GTM, and help position their thought leadership. PAC is proudly an analyst-lead consultancy spread over multiple locations across Europe. We cover market research for over 30 countries worldwide, delivered through our portfolio pillars Guidance, Insights and Visibility and our renowned research platform SITSI®. For more information, please visit www.sitsi.pacanalyst.com.

July 30, 2025

PAC Appoints Dan Bieler as Principal Analyst & Consultant for Digital Strategy

Munich, July 11, 2025 – Pierre Audoin Consultants (PAC), the leading European research and consulting firm for the software, ICT services, and digital technology markets, today announced the appointment of Dan Bieler as Principal Analyst & Consultant in Digital Strategy.

In his new role, Dan Bieler will strengthen PAC’s capabilities in delivering research-driven insights and strategic consulting services to technology providers and end user organisations across Europe. His focus will include customer and employee experience, business model transformation, innovation strategy with an emphasis on open innovation, and the development of the telecommunications sector as a cornerstone of Europe’s digital infrastructure.

“We are thrilled to welcome Dan to the team. His expertise and client-focused approach will enhance our ability to deliver impactful digital strategy advice across Europe,” says Daniella Campbell, CEO of the PAC Group.

Dan Bieler brings extensive experience in translating complex business requirements into effective technology strategies and aligning business and tech stakeholders to drive transformation. He takes a customer-centric approach that helps organisations view technology trends through the lens of end-user needs and business priorities.

Dan is a seasoned analyst and consultant with 20+ years of experience in advising senior executives on digital strategy, innovation, and telecoms transformation across global markets. He is recognised for bridging business strategy and technology insight, and for delivering high-impact consulting and thought leadership. Dan previously served as Principal Analyst at Forrester Research, leading research and client advisory in areas such as innovation management, future of work, and digital customer experience. At Deutsche Telekom, IDC, and Informa (Ovum), he shaped marketing strategies, go-to-market plans, and telecoms research programs, with a focus on executive engagement and commercial impact. Earlier in his career, Dan worked as an investment banker at Crédit Lyonnais and Nomura. Dan holds an M.Sc. in Emerging Markets Economies from SOAS, University of London, and a B.Sc. in Economics from the London School of Economics and Political Science.

As Principal Analyst & Consultant, he will lead strategic engagements, deliver research and market analysis, and support PAC’s European end-user business by fostering dialogue between enterprise decision-makers and technology providers. He will also contribute to PAC’s thought leadership through events, conferences, and media engagement.

“PAC stands apart by offering a unique European perspective on the technology landscape,” says Dan Bieler. “In today’s rapidly evolving environment, organisations need partners who combine deep regional expertise with a strong focus on tangible client outcomes. I am excited to join a firm that understands the European context and is committed to helping clients succeed.”

With this appointment, PAC continues to expand its analyst team to meet growing demand for strategic advisory services that bridge business and technology and reflect the diversity of Europe’s markets.

For more information, contact us: communications@pacanaylst.com

July 11, 2025