PAC INNOVATION RADAR ServiceNow-Related Services in Europe 2023:
Pan-workflow strategies key to success
London, March 15th, 2023 – Market research and strategic consulting firm PAC presents its PAC INNOVATION RADAR “ServiceNow-related Services in Europe 2023”, which provides IT user enterprise organisations with guidance in their choice of a service provider.
PAC evaluates and compares the leading ServiceNow service providers in the European market today in seven segments focusing on ServiceNow’s core horizontal workflows. The reports focus on the market’s largest and most mature service providers, including global IT Services, consulting firms, and regional specialists. The assessment evaluates their overall ServiceNow delivery capabilities and separate assessments for their horizontal workflow capabilities in IT, HR, CSM (i.e., customer service management), GRC (i.e., governance, risk, and compliance), Security, and Creator. The following 22 service providers were evaluated: Accenture, Aspire, ATOS, Capgemini, Cognizant, Deloitte, Devoteam, DXC, EY, Fujitsu, IBM, Infosys, KPMG, NTT Data, Plat4Mation, TCS, Tech Mahindra, Tietoevry, T-Systems, Unisys, and Wipro.