Webinar – How to improve your customers’ operational efficiency with Unified Observability

As the PAC survey concludes: “There can be no successful digital transformation without Unified Observability“! But how can you develop an innovative unified observability strategy that creates value for your businesses and their customers?

We would like to invite you to discover the results of the C-Level survey carried out by PAC and to capitalise on the feedback from our experts, who will be delighted to share their knowledge, experience and perspectives on unified observability and the factors for success.

We are convinced that our strategy can complement and strengthen the services you offer and bring tangible value to your customers.

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Latest News

PAC Launches its PAC RADAR Series on “Leaders in AI-related Services 2026”: Insights by Region across Europe, France, Germany, and the UK, Agentic and Sovereign AI, Business Functions, and Vertical Sectors

Paris, Munich, London, 19 February 2026: Market research and strategic consulting firm PAC has released its PAC RADAR series on “Leaders in AI-related Services 2026 – Europe, France, Germany, and the UK”, designed to help AI clients and prospects identify the right services partner for their business.

PAC has evaluated leading AI-related service providers in Europe and in local markets in France, Germany, and the UK. This series of RADAR reports and graphics analyses more than 30 providers ranging from global market leaders to specialized local experts. The assessment covers overall AI-related services capabilities in Europe, France, Germany, and the UK, as well as Agentic AI and Sovereign AI-related services, AI-related services for five business functions, and AI-related services in four vertical sectors, at European level. The assessment also covered two crossed categories, Sovereign AI-related services in France and AI-related services for the German Mittelstand.

The AI-related Services Market Continues Its Rapid Growth Trajectory

Even though AI is not a new concept, PAC has witnessed phenomenal interest in AI-based tools and services in recent years. The meteoric rise of generative AI in 2024 and Agentic AI in 2025 have disrupted the IT market and reshaped the approach to digital transformation.

How did the ecosystem react?

While giants like Amazon and Google are announcing huge investments in AI, and even a European AI LLM provider such as Mistral AI is investing record amounts in datacenter infrastructure in early 2026, also global, European, and local IT services providers are prepared to support their customers with AI adoption.

“They are investing a lot in IP assets such as frameworks, tools, prompt and agent libraries, and in R&D, but also in their workforce (training and certification) and in M&As..”, says Valérie Delage, Advisory Manager at PAC and Co-Lead Analyst for this PAC RADAR.

Accenture for example has been assessed ‘best in class’ in most categories of this PAC RADAR among other things thanks to its important investments in IP assets, R&D, numerous partnerships with universities, training, competence centers, and M&A related to AI.

This market upheaval has also sparked discussions about accountability, ethics, and legal frameworks that guide the development of AI. Concepts like eXplainable AI (XAI), Responsible AI (RAI), and Sovereign AI have started to be incorporated into vendor offerings and guidelines for the reliable use of AI.

“Sovereign AI in particular saw significant development in 2025, both at country and European levels.”, says Karsten Leclerque, Principal Analyst at PAC and Co-Lead Analyst for this PAC RADAR.

CGI, for example, has established itself as a ‘best-in-class’ provider for Sovereign AI services in Europe by leveraging a deep local footprint and advanced sovereign cloud capabilities. On the other hand, JEMS, a pure player in Data & AI emerges as an ‘excellent’ provider for Sovereign AI services in France thanks to its ability to deploy AI Agent / complex AI services on sovereign infrastructures for the finance and public sectors, amongst all other industries in France.

Local players can also make their mark in categories such as AI-related services for the German Mittelstand where Materna stands out as ‘best-in-class’ provider, scoring particularly well with sovereign AI approaches and expertise in the public sector.

While many vendors focus on AI-related consulting and systems integration services, T-Systems stands out as a ‘best-in-class’ vendor with a true end-to-end portfolio; services range from sovereign operations services, incl. massive GPUaaS via the recently launched Industrial AI Cloud, to deep project expertise in sectors like manufacturing and the public sector.

What does this mean for client organizations?

Whilst IT service providers have made great strides in establishing AI service lines to meet modern demands and opportunities, for many of their clients the transition from Proof-of-Concepts (PoC) to production is still not occurring at broad scale. The main AI use cases are still AI-powered everyday professional tools, chatbots, or content and image generation tools. The other significant use case is to further enhance existing automation applied to business workflows and operating models.

Furthermore, providers and clients are aware that productivity gains from AI are not necessarily obvious to make and will certainly not concern all their business processes currently. Nevertheless, IT services providers and client organizations are starting to think bigger. The latter are approaching this opportunity from the lens of business transformation at the scale of the organization but often starting with specific processes.

“On the other hand, IT services providers, previously with a lesser business consulting focus, are announcing the development of business advisory activities, because transformation through AI is not an IT subject, but a business subject first.”, says Spencer Izard, Principal Analyst at PAC and Co-Lead Analyst for this PAC RADAR.

The new PAC RADAR series

The PAC RADAR is an effective tool for the holistic evaluation and visual positioning of software vendors and IT service providers on local markets. With the help of predefined criteria, PAC evaluates and compares providers’ strategies, development, and market position, in addition to their performance and competencies within specific market segments. Each PAC RADAR focuses on a specific IT market segment, either geographic, technologic (Agentic AI and Sovereign AI), business function-oriented (Back-Office Workflows, Digital Customer Engagement, ICT, SCM, and HCM), vertical sector-focused (Manufacturing, Financial Services, Retail & Wholesale, and Public Sector), or specific, such as Sovereign AI-related services in France and AI-related services for the German Mittelstand.

The PAC RADAR is supplemented by a dynamic tool that allows user companies to weight all evaluated criteria in line with their specific preferences. For instance, the long list of providers this tool compiles for a medium-sized manufacturer seeking a services partner to implement AI for Supply Chain Management in Germany may differ significantly from the list generated for a French global corporation operating in several vertical sectors looking for a provider to integrate AI in numerous business processes at global or European level.

For more information about the PAC RADAR series go to “Leaders in AI-related Services 2026 – Europe, France, Germany, UK”.

February 19, 2026

Green All-Optical Network Forum 2026 by IDATE – Save the Date

Date & Time: March 12, 2:30 – 4:20pm (GMT+1)

Location: Alexandre Fira Congress Hotel, Barcelona, Spain

We are pleased to announce the 5th edition of the Green All-Optical Network Forum, organised by IDATE and taking place in Barcelona alongside the Mobile World Congress (MWC).

The event brings together industry leaders, network operators and technology innovators to explore the latest trends and breakthroughs in sustainable all-optical networks. It offers a unique platform to exchange insights, discuss key challenges and help shape the future of environmentally friendly telecommunications.

Do not miss the opportunity to connect with experts, gain practical insights and be part of the dialogue on greener networks.

Secure your spot here.

February 12, 2026

Meet us @ HANNOVER MESSE 2026

April 20-24, Hannover, Germany

We hope to meet you at HANNOVER MESSE 2026 — one of the world’s leading industrial technology events covering innovation across AI, automation, digitalisation and sustainable manufacturing. The fair brings together industry leaders, technology providers and decision-makers to explore real-world industrial transformation and future-ready solutions.

Agenda highlights include:

Keynotes & leadership sessions on AI-driven industrial value chains
Solution Labs and showcases on automation, smart production and digital twins
Discussions on decarbonisation, resilience and technology sovereignty
Networking formats connecting global industrial and tech communities

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January 22, 2026

PAC Launches its PAC RADAR series on “Leaders in SAP Services 2026”: Global and Regional Insights Across Europe, France, Germany, and the UK

Paris, Munich, London, 20 January 2026: Market research and strategic consulting firm PAC has released its PAC RADAR series on “Leaders in SAP Services 2026 – Worldwide, Europe, France, Germany, UK”, designed to help SAP clients and prospects identify the right services partner for their business.

PAC has evaluated leading SAP service providers globally as well as key players in Europe and local markets in France, Germany, and the UK. This series of RADAR reports and graphics analyses more than 25 providers ranging from global market leaders to specialised local experts. The assessment covers overall SAP delivery capabilities and providers’ ability to support globally and regionally operating clients in their S/4HANA migrations, modernise back-office processes using SAP Business AI and Joule, and deliver SAP-related managed services.

PAC RADAR “Leaders in SAP Services Worldwide 2026" — PAC RADAR “Leaders in SAP Services Worldwide 2026″

The SAP Services Market Faces a Fundamental Shift

Currently, demand for SAP-related services is still driven by ongoing S/4HANA migrations. According to PAC estimates, by the end of 2026, more than half of all companies will have completed their migration to S/4HANA. Future demand for SAP-related services will increasingly shift to other areas, such as the integration of AI-driven use cases, automation and modernisation of business processes, data management, and the integration of SAP’s LoB solutions, as well as custom extensions and third-party applications.

Against this backdrop, customer organisations must reassess their relationships with SAP partners.

“PAC’s RADAR for SAP-related services reduces the complexity of vendor selection by providing transparency on partners based on a variety of criteria, such as regional and global delivery capabilities, expertise, and AI-driven innovation,” says Joachim Hackmann, Principal Analyst at PAC and Lead Analyst for this PAC RADAR.

Key Trends Emerging from PAC’s Latest Provider Assessment

PAC’s most recent analysis of SAP service providers reveals several striking trends. Providers have considerably expanded their AI-focused service offerings, with a strong emphasis on developing proprietary IP assets.

“Compared to previous RADAR evaluations, we see a clear expansion of portfolios, especially through predefined AI use cases that better exploit the potential of Business AI and Joule,” says Sidney Siegertsz, Senior Analyst at PAC.

Another notable trend is the growth of hybrid cloud hosting capacities, driven by increasing customer adoption of RISE with SAP and increased awareness of data protection. Deployment models frequently target cloud infrastructures provided by major hyperscalers.

“Providers have started to complement their hosting services with sovereign infrastructure options. In particular, providers with a strong local footprint and customer focus offer additional consulting services for sovereign SAP operations,” says Dominique Raviart, Senior Analyst.

Let’s highlight a few examples that illustrate these market dynamics: T-Systems has reinforced its strong position as a preferred SAP partner in Europe, especially in the hosting business, with innovation around sovereign infrastructure. NTT DATA is one of the top SAP partners globally, distinguished by a rich set of proprietary IT assets and AI use cases. Atos has long been recognised as a trusted SAP services provider, gaining consistent recognition from competitors and strong ratings in PAC’s RADAR assessments. BTC is a highly specialised provider with a strong industry focus, serving midsize enterprises and consistently earning excellent customer ratings. DXC has established itself as a leader in the SAP ecosystem especially within the last 3 years, earning recognition in several categories of PAC’s RADAR series on SAP-related services for 2026. INETUM stands out for its excellent performance as a recommended SAP partner for customers, with a well-established and reliable global service organization, particularly strong in Western Europe.

The new PAC RADAR series

The PAC RADAR is supplemented by a dynamic tool that allows user companies to weight all evaluated criteria in line with their specific preferences. For instance, the long list of providers this tool compiles for a midsize company seeking a services partner for an SAP S/4HANA migration may differ significantly from the list generated for a global corporation looking for a provider to migrate and operate a complex SAP environment.

For more information about the PAC RADAR series go to “Leaders in SAP Services 2026 – Worldwide, Europe, France, Germany, UK”

January 20, 2026

Meet us @ PwC EMEA Analyst Summit 2026

March 12, 2026, London, UK

We hope to meet you at the PwC EMEA Analyst Summit on March 12, 2026, at PwC More in London. The summit brings together PwC leadership, EMEA subject matter experts, clients, and analysts for a day of exchange and insight.

The agenda will include discussions and real-world examples of how PwC is supporting organizations to deliver, operate, and accelerate in a dynamic business environment. This event is also an opportunity for open dialogue on market trends and on how PwC is partnering with clients and AI, technology, and alliance partners across the region.

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January 16, 2026

Meet us @ Intelligent Automation Congress 2026

March 3-4, 2026, Milan, Italy

We hope to meet you at the 10th Intelligent Automation Congress 2026, a leading European event for AI, automation, and digital transformation, taking place in Milan in collaboration with the Osservatorio Intelligent Business Process Automation on March 3rd and 4th.

The congress brings together industry leaders, innovators, and decision-makers to explore how AI, RPA, and intelligent automation are reshaping business and operations. A key highlight will be a presentation by our Analyst Tom Reuner.

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January 16, 2026

Meet us @ Mobile Word Congress 2026

March 2-5, 2026, Barcelona, Spain

We hope to meet you at MWC Barcelona 2026 by GSMA, the world’s leading connectivity and technology event, taking place from March 2nd to 5th, 2026, at Fira Gran Via in Barcelona. This year’s agenda is built around the overarching theme of the IQ Era, exploring how connectivity, AI and emerging technologies are shaping the future of business and society.

Agenda highlights include:

Keynotes and thought leadership sessions on AI, intelligent infrastructure, and ConnectAI.
Summits and discussions on AI 4 Enterprise, AI Nexus, and Tech4All themes.
Focused sessions on connected industries, 5G evolution, network APIs, and digital transformation.
Networking and partner programmes featuring leading global tech and telco organisations.

This event will give you insights into the latest trends in mobile, AI, IoT, and digital ecosystems – and is a key gathering for industry leaders, innovators, and decision-makers.

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January 15, 2026

Meet us @ One B2B Sourcing Advisor and Analyst Event by Telekom

April 27-28, 2026, Bonn, Germany

Join us in deep dives through highlight topics such as:

T Cloud and Sovereignty
AI’s role in driving efficiency and innovation
Security everywhere – converging connectivity and cyber resilience
Public Sector solutions including T Mission/T Priority

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January 15, 2026

Meet us @ CC-Summit 2026 by E3-Magazin

June 10-11, 2026, Salzburg, Austria

We hope to meet you at the CC-Summit 2026 by E3-Magazin, taking place from June 10th to 11th, 2026 in Salzburg, Austria. The summit brings together SAP and enterprise IT experts to share insights on core infrastructure topics including SAP S/4Hana, SAP BTP, automation, AI, licenses, data transformation, and cloud orchestration.

Agenda highlights include:

Keynote by our Principal Analyst & Head of BAS Practice Joachim Hackmann
Sessions on SAP Customer COE & governance
Talks on custom code migration and SAP Cloud ALM
Breakouts covering automation with AI and SAP architecture
Networking and evening events with peers and industry leaders

This event provides practical and strategic perspectives on managing and transforming SAP landscapes, with a focus on automation, security, and operational excellence.

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January 15, 2026

Meet us @ ESET World 2026

May 18-20, 2026, Berlin, Germany

We hope to meet you at ESET World 2026 in Berlin, taking place from May 18th to 21th, 2026. The conference brings together cybersecurity leaders, experts, and partners to discuss current challenges, emerging threats, and future security strategies.

Agenda highlights include:

Keynotes on global cybersecurity trends, AI in security, and threat intelligence
Breakout sessions covering technology, business, and strategic security topics
Networking events, including conference dinners and social activities

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January 15, 2026

Meet us @ secIT by heise 2026

March 18-19., 2026, Hannover, Germany

We hope to meet you at secIT by heise, one of Germany’s leading IT security events. It will take place on from March 18th to 19th at the Hannover Congress Centrum (HCC). The event will feature sessions on incident response, pentesting, identity management, cloud security, and AI-driven security solutions.

This will give you the opportunity to learn about current IT security trends and challenges, and to explore practical insights from workshops, deep dive sessions, and expert presentations – offering valuable takeaways for your daily work.

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January 15, 2026

Top 10 Predictions for 2026 — What Will Shape Europe’s IT Market

PAC has published its Top 10 Predictions for 2026, offering a clear perspective on the trends set to redefine Europe’s IT and digital landscape. The analysis highlights the steady maturation of AI, the rise of AI-driven cloud infrastructures, and a growing shift toward digital sovereignty as European organisations re-evaluate their cloud strategies.

The predictions also explore how evolving platform dynamics, new competitive pressures, and changing customer expectations will influence the role of IT service providers in the coming year. Together, these insights provide guidance for vendors, partners, and decision-makers looking to position themselves effectively in an increasingly complex market environment.

Access the detailed insights here.

December 11, 2025